**Effective Date:** October 1, 2023
**Last Updated:** October 8, 2025
Welcome to Velo Sync AI (**“Company,” “we,” “our,” or “us”**). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software, or engage with our advertising and automation services (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Information We Collect
We collect information to provide and improve our Services. The types of information we may collect include:
A. Information You Provide to Us
* Contact Information: name, email, phone number, business name, and address.
* Account Information: login credentials, billing details, subscription preferences.
* Marketing Data: responses to surveys, feedback, testimonials, or communications.
* Content: messages or files you send to us through chat, forms, or email.
B. Information We Collect Automatically
When you interact with our website or platform, we may automatically collect:
* Device Data: IP address, browser type, operating system, device identifiers.
* Usage Data: pages visited, time on site, referring URLs, and click behavior.
* Cookies & Tracking: cookies, pixels, and analytics tools to personalize your experience and analyze trends.
C. Information from Third Parties
We may receive information from advertising networks, CRM integrations, or analytics providers to supplement or verify data related to your use of the Services.
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2. How We Use Your Information
We use your information to:
* Provide, maintain, and improve our Services.
* Personalize your user experience and deliver targeted content or ads.
* Communicate with you about updates, promotions, and account matters.
* Process payments and fulfill service requests.
* Analyze marketing performance and campaign effectiveness.
* Detect, prevent, and address fraud or technical issues.
* Comply with legal and contractual obligations.
We will not sell or rent your personal data to third parties.
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3. How We Share Your Information
We may share information as follows:
* Service Providers: vendors who perform services on our behalf (e.g., hosting, payment processing, analytics, marketing, customer support).
* Business Partners: with your consent, for joint offerings or collaborations.
* Legal Requirements: if required by law, regulation, subpoena, or government request.
* Business Transfers: if Velo Sync AI is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
All third parties are bound by confidentiality and data protection obligations.
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4. Data Retention
We retain your information for as long as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data by contacting us at [[email protected]](mailto:[email protected]).
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5. Your Data Rights
Depending on your location, you may have the following rights:
* Access: request a copy of your personal data.
* Correction: request correction of inaccurate data.
* Deletion: request deletion of your data (**“right to be forgotten”**).
* Restriction: limit processing of your data.
* Portability: receive data in a structured, machine-readable format.
* Opt-out: object to processing for marketing purposes.
To exercise these rights, contact [[email protected]](mailto:[email protected]). We will verify your identity before processing any request.
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6. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to:
* Recognize you across sessions.
* Measure ad and campaign effectiveness.
* Improve website and ad targeting performance.
You can control cookies through your browser settings or opt-out of tracking using tools such as Google’s Ad Settings or the Network Advertising Initiative opt-out page.
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7. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. These include encryption in transit, restricted access, and regular system monitoring.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
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8. AI Systems and Automation Data
Our Services use artificial intelligence (AI) to analyze data and optimize performance. AI interactions (such as our AI Caller or chat automations) may record or transcribe conversations for quality assurance and training. By using these Services, you acknowledge and consent to such processing.
Clients are responsible for ensuring proper notice and consent for data subjects whose information is processed through AI features, in compliance with applicable laws (e.g., TCPA, GDPR, CCPA).
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9. Children’s Privacy
Our Services are not intended for children under 18 years old. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, contact us to delete it immediately.
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10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We implement safeguards (such as Standard Contractual Clauses) to ensure adequate protection in compliance with data protection laws.
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11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date. Your continued use of our Services after any update constitutes acceptance of the new Policy.
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12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Velo Sync AI
**Email:** [[email protected]](mailto:[email protected])
Website: [**www.velosyncai.com**](http://www.velosyncai.com)
**Address:** Wilmington, North Carolina, USA
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This Privacy Policy is provided for general informational purposes and does not constitute legal advice. You may wish to consult with legal counsel to ensure compliance with local laws.