Privacy Policy

1. Introduction

VeloSync AI ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

Personal Information You Provide:

• Full name
• Email address
• Phone number
• Business name and business information
• Any other information you voluntarily submit through forms on our website

Automatically Collected Information:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website or source
• Cookies and tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To send appointment reminders and scheduling confirmations via SMS
• To send marketing and promotional messages, including special offers, discounts, and service updates (with your express consent)
• To respond to inquiries and provide customer support
• To improve our website, services, and user experience
• To comply with legal obligations

4. How We Protect Your Information

We do not sell your personal information. We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure.

5. SMS/Text Messaging Program

By opting in to our SMS program, you consent to receive text messages from VeloSync AI. Our messaging program includes:

Program Name: VeloSync AI Notifications

Message Sender: VeloSync AI

Types of Messages:

• Transactional Messages: Appointment reminders, scheduling confirmations, and service-related notifications
• Marketing Messages: Special offers, discounts, promotional content, and service updates

Message Frequency: Message frequency varies based on your activity and interactions with our services.

Message and Data Rates: Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You will no longer receive messages from us unless you re-subscribe.

Help: For assistance, reply HELP to any message or contact us at [email protected].

Consent: Your consent to receive messages is not a condition of purchase or service. Consent is collected through our website opt-in forms where users actively check unchecked consent checkboxes before submitting their phone number.

6. Service Providers

We work with trusted service providers who assist us with SMS delivery, website hosting, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify. Information sharing to service providers who support our SMS operations (such as customer service platforms) is permitted solely to facilitate the delivery and operation of our SMS program.

7. Legal and Regulatory Compliance

We may disclose your information when required by law, regulation, court order, or legal process, or to protect our rights, safety, and property. Our SMS messaging practices comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and all applicable federal and state regulations governing text message communications.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

10. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze usage. You can control cookie preferences through your browser settings.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: